Frequently Asked Questions
If you can’t find your answer here, reach us via the contact page.
How long do I keep course access? ›
Enrollments include ongoing access. If a course is retired, we provide equivalent alternatives or extended download windows for materials.
What materials do I need to start? ›
Beginner courses list a short tool kit—beading needle, thread, scissors, and size 11/0 seed beads. Courses marked “Materials included” provide a starter pack list you can source easily.
Do you offer refunds? ›
We consider refunds within 14 days if minimal progress has been made. Contact support with your order ID and the reason so we can help.
Are the courses suitable for complete beginners? ›
Yes. Look for “Beginner” level courses that focus on fundamental stitches, tension, and finishing. They include printable references and pacing tips.
Can I learn at my own pace? ›
Absolutely. Lessons are chunked into short segments so you can learn in 10–20 minute sessions and still make consistent progress.
Do you provide certificates? ›
We provide completion badges for your portfolio. While not an accredited credential, they demonstrate skill milestones reached.
What if I get stuck on a lesson? ›
Post your question in the community area or book a Q&A slot. We encourage sharing specific steps and photos of your work-in-progress for targeted help.
Do you have group or classroom plans? ›
Yes, we support studios and classrooms with group access and educator resources. Contact us to discuss the setup that fits your group.